Did you incur a debt between 2009 and 31 December 2016 under the ‘VET FEE-HELP’ assistance scheme?
- Read our factsheet to find out more
- If your education provider is open or available to be contacted, you will need to lodge a complaint with them first. Read our factsheet to find out how to make a complaint with your agency, provider or organisation
- If your education provider has closed, you should make a complaint to the Department of Employment and Workplace Relations because it has the legislated power to decide if a VET FEE-HELP debt can be recredited.
Did you incur your debt after 1 January 2017 under the VET Student Loan program?
- Contact your provider before contacting us and tell them why you don’t think the debt is correct
- Read our factsheet to find out how to make a complaint with your provider.
If you have already lodged a complaint with us, you can update your complaint with extra details about your provider and loan amount using our update form.
If you were unaware you had a study loan debt or you do not know who your provider is, you should follow these steps:
- Find your Commonwealth Higher Education Student Support Number (CHESSN)
- If you know your provider and they are open, you should first call them to find out your CHESSN.
- If you do not know your provider or your provider has closed, you can contact the Department of Employment and Workplace Relations’ Student Enquiry line on 1800 020 108 to request your CHESSN.
- Once you have your CHESSN, find out the identity of your provider and the loan amount by going to the myHELPbalance website.
If you would like to lodge an anonymous complaint or you live overseas, email VET@ombudsman.gov.au or call 1300 362 072 (option 2).
If you are acting on someone else’s behalf, or you want someone to act on your behalf when speaking to us, please lodge a complaint using our online form and then fill out this form and email it to VET@ombudsman.gov.au.