To make a complaint, please use the online form.

Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. It is for this reason we suggest that you use the online form.

If you're unable to complete the online form, you can call 1300 362 072. Our phone service operates from 10:30am to 3:00pm Australian Eastern Time Monday to Friday.

Services available to assist you to make a complaint 

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 362 072
  • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
  • Internet Relay users connect to the National Relay Service then ask for 1300 362 072

If you would like a friend or family member to act on your behalf you can complete the permission for another person to act on my behalf form which can be found in our complaint form. If you already have a complaint with our Office, and would like someone to act on your behalf, you can request this by updating your existing complaint.

We have information sheets in many community languages and can provide copies of a large print information booklet.

Seeking information from the Ombudsman's office 

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.

Our Offices 

By appointment only. To make an appointment to speak to one of our staff, please call 1300 362 072

Level 11, 25 Grenfell Street
Adelaide SA 5000

Level 22, 215 Adelaide Street 
Brisbane QLD 4000

Level 5, Childers Square, 14 Childers Street 
Canberra City ACT 2601

Level 6, 34 Queen Street 
Melbourne VIC 3000

Suite 2, level 16 580 George Street  
Sydney NSW 2000

Level 1, 226 Adelaide Terrace
Perth WA 6000