To make a complaint, please use the online form.
Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. It is for this reason we suggest that you use the online form.
If you're unable to complete the online form, you can call 1300 362 072. Our phone service operates from 10:30am to 3:00pm Australian Eastern Time Monday to Friday.
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 362 072
- Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay users connect to the National Relay Service then ask for 1300 362 072
If you would like a friend or family member to act on your behalf you can complete the permission for another person to act on my behalf form which can be found in our complaint form. If you already have a complaint with our Office, and would like someone to act on your behalf, you can request this by updating your existing complaint.
We have information sheets in many community languages and can provide copies of a large print information booklet.
Seeking information from the Ombudsman's office
Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.
By appointment only. To make an appointment to speak to one of our staff, please call 1300 362 072
Level 11, 25 Grenfell Street
Adelaide SA 5000
Level 22, 215 Adelaide Street
Brisbane QLD 4000
Level 5, Childers Square, 14 Childers Street
Canberra City ACT 2601
Level 6, 34 Queen Street
Melbourne VIC 3000
Suite 2, level 16 580 George Street
Sydney NSW 2000
Level 1, 226 Adelaide Terrace
Perth WA 6000