Complaints
To make a complaint, please use the online form.
Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. It is for this reason we suggest that you use the online form.
If you're unable to complete the online form, you can call 1300 362 072. Our phone service operates from 10:30am to 3:00pm Australian Eastern Time Monday to Friday.
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 362 072
- Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay users connect to the National Relay Service then ask for 1300 362 072
If you would like a friend or family member to act on your behalf you can complete the permission for another person to act on my behalf form which can be found in our complaint form. If you already have a complaint with our Office, and would like someone to act on your behalf, you can request this by updating your existing complaint.
We have information sheets in many community languages and can provide copies of a large print information booklet.
Seeking information from the Ombudsman's office
Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.