We are currently experiencing technical issues with our phone system. If you would like to make a complaint please do so via our online complaint handling form.

We will advise as soon as our phone system is working again.

Apologies for this disruption

Services available to assist you to make a complaint 

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 362 072
  • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
  • Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Seeking information from the Ombudsman's office 

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.

Our Offices 

By appointment only.  To make an appointment to speak to one of our staff, please call 1300 362 072


Level 11, 25 Grenfell Street
Adelaide SA 5000


Level 22 
215 Adelaide Street 
Brisbane QLD 4000


Level 5, Childers Square, 14 Childers Street 
Canberra City ACT 2601


Level 6, 34 Queen Street 
Melbourne VIC 3000


Suite 2, level 16 580 George Street  
Sydney NSW 2000


Level 2, Albert Facey House, 469 Wellington Street
Perth WA 6000