We are committed to ensuring the health and safety of the public and our staff during this challenging time. We are still taking complaints from the public, however in the interest of community health, this means we are not accepting face-to-face appointments at any of our offices. To make a complaint please use our online complaint form. If you're unable to complete the online form, see our Contact us page for further options. Thank you for your understanding while we navigate this challenging time together.
The VET FEE-HELP Student Redress Measures have been extended to 31 December 2022. You can still apply to have your debt recredited, you will just need to explain why you did not apply earlier. For more information see our VET FEE-HELP student redress measures factsheet.
The Commonwealth Ombudsman has now published the VET Student Loans Code of Practice (the Code). VET providers that become signatories to the Code commit to the principles and practices of good services to students and effective complaint handling.
We investigate complaints from people about their VET FEE-HELP debt or VET Student Loan.