We are committed to ensuring the health and safety of the public and our staff during this challenging time.
We are still taking complaints from the public, however in the interest of community health, this means we are not accepting face-to-face appointments at any of our offices.
To make a complaint please use our online complaint form. If you're unable to complete the online form, see our Contact us page for further options. Please note that due to the impacts of COVID-19 our phone service is now limited to 10:30am to 3:00pm Australian Eastern Standard Time Monday to Friday.
Thank you for your understanding while we navigate this challenging time together.
For further information visit our dedicated COVID-19 page.
We investigate complaints from people about their VET FEE-HELP debt or VET Student Loan.